Privacy Policy

Scope of this policy

This policy applies when you:

• Visit or interact with our website;
• Submit a residential or business service request;
• Ask us to inspect, repair, configure, or support technology;
• Request a website or online-service safety review;
• Communicate with us by form, email, phone, or another approved channel; or
• Otherwise interact with Great Wild Wolf in connection with our services.

Information we collect

Information you provide

We may collect information that you voluntarily submit, including:

• Name and business or organization name;
• Email address and telephone number;
• Mailing or service address when needed to perform authorized work;
• Descriptions of technical problems or requested services;
• Approximate numbers and types of devices;
• Information about networks, accounts, systems, or websites placed within an authorized scope;
• Advertisements, website addresses, screenshots, policies, claims, or other audit materials;
• Communications, feedback, and support records; and
• Other information you choose to provide.

Information collected automatically

When you visit the website, our hosting and security systems may automatically process limited technical information such as:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Requested pages and approximate timestamps;
• Referring website;
• Diagnostic and error information; and
• Security events or indicators of malicious activity.

We do not use this technical information to determine your precise physical location.

Information from public and third-party sources

When performing an authorized safety review, risk assessment, fraud-prevention activity, or business-verification service, we may review information from:

• Public websites and public social or community profiles;
• Public business and domain-registration records;
• Publicly available complaint and review platforms;
• Security, reputation, and threat-intelligence services;
• Materials supplied by the person or organization requesting the review; and
• Responses supplied by the subject of a review.

How we use information

We may use personal information to:

• Respond to questions and service requests;
• Schedule, provide, document, and support authorized services;
• Diagnose technology problems and recommend available options;
• Prepare estimates, proposals, agreements, invoices, and service records;
• Perform authorized website safety reviews and document findings;
• Communicate about an active or requested service;
• Maintain, troubleshoot, and secure our website and systems;
• Detect fraud, abuse, attacks, and other security concerns;
• Protect our rights, clients, systems, and personnel;
• Comply with legal, tax, accounting, insurance, and regulatory obligations; and
• Establish, exercise, or defend legal claims.

We may also use information for another purpose when we explain that purpose at the time of collection or obtain your consent where required.

Cookies and technical storage

Our website and its service providers may use cookies, logs, and similar technical storage when reasonably necessary to:

• Deliver website pages and remember essential settings;
• Operate and protect website forms;
• Identify automated abuse and malicious traffic;
• Maintain website security; and
• Diagnose reliability or performance problems.

Our website currently uses Cloudflare and Wordfence-related security technology. These providers may process IP addresses, request information, device characteristics, and security events to deliver and protect the website.

As of the “Last updated” date above, we do not use personal information for third-party targeted advertising and do not sell personal information. If those practices change, we will update this policy and provide any legally required choices.

You may control cookies through your browser. Blocking necessary cookies or technical storage may interfere with website or form operation.

When information may be shared

We do not sell personal information. We may disclose limited information to:

Information may also be transferred as part of a merger, acquisition, financing, reorganization, or sale of some or all business assets, subject to applicable law.

Repair and managed IT services

Devices and systems placed within an authorized repair or support scope may contain personal, confidential, or business information. We may access such information only to the extent reasonably necessary to diagnose the issue, complete authorized work, verify results, protect systems, or comply with law.

If temporary credentials are reasonably necessary, they should be supplied through an approved private channel—not a public ticket, community message, or general website field. Customers should change temporary credentials after service is complete.

Customers are responsible for maintaining appropriate backups before repair or maintenance whenever possible. Although we take reasonable care, no repair, transfer, backup, or recovery operation can guarantee that data will not be lost or corrupted.

Website safety audits and public-source reviews

Website safety reviews may involve information about businesses, websites, operators, merchants, service providers, advertisements, public complaints, and online communities.

We use this information to assess the requested service, preserve relevant evidence, prepare findings, provide an opportunity for clarification where appropriate, and support approval, remediation, or risk decisions.

We distinguish observable evidence from unverified allegations. Public information is not automatically treated as accurate simply because it appears online.

Standard public-source reviews are nonintrusive. Active security testing, private-system access, credentialed testing, or penetration testing requires explicit authorization and a defined scope.

How long we keep information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including:

• General website and service inquiries: typically up to 24 months after the last meaningful interaction;
• Client, transaction, invoice, tax, warranty, and service records: for the period required by applicable business, tax, accounting, insurance, or legal requirements;
• Audit evidence and reports: for the agreed engagement period or as reasonably necessary for review, correction, dispute handling, and record integrity;
• Security logs: for a period reasonably necessary to detect, investigate, and prevent abuse; and
• Backup copies: until overwritten or deleted through the ordinary backup lifecycle.

We may retain information longer when reasonably necessary to comply with law, enforce an agreement, resolve a dispute, or preserve evidence.

How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Safeguards may include access controls, security monitoring, protected communications, limited access based on business need, backups, software maintenance, and vendor-security measures.

No internet transmission, device, storage system, or security process can be guaranteed completely secure. You should use appropriate caution when transmitting sensitive information.

Children and minors

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Because young people may operate websites, online communities, or technology projects, we do not treat age alone as proof of safety or wrongdoing. When a contract, payment, identity verification, or other legally significant action involves a minor, we may require participation from a parent, guardian, or other lawfully responsible adult.

We do not request that a minor publicly post identification, school information, home address, guardian information, or other sensitive personal details.

If you believe a child under 13 has provided personal information to us, contact us so that we can review and delete the information where appropriate.

Your privacy rights and choices

Depending on where you live and whether an applicable law covers the processing, you may have the right to:

• Request confirmation of whether we process your personal information;
• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request a portable copy of certain information;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing;
• Appeal the denial of a qualifying request; and
• Exercise applicable rights without unlawful discrimination.

These rights are not absolute. We may need to retain information for legal, security, contractual, accounting, dispute-resolution, or other permitted purposes.

Submitting a request

You may submit a privacy request using our privacy request form or by emailing [email protected] .

We may need to verify your identity or authority before completing a request. We will use verification information only for the request, security, and fraud-prevention purposes.

If we deny a qualifying request, you may appeal by replying to the decision or emailing the address above with the subject “Privacy Request Appeal.”

Third-party websites and services

Our website may link to third-party websites, platforms, payment providers, community services, or other resources. We do not control their privacy or security practices.

This policy does not apply to information collected independently by a third party. Review the third party’s privacy policy before providing personal information.

Changes to this policy

We may revise this Privacy Policy to reflect changes in our services, technology, vendors, legal obligations, or information practices.

The revised policy will be identified by the “Last updated” date at the top of the page. When appropriate or legally required, we may provide additional notice of a material change.

Contact us about privacy

Questions, concerns, requests, and appeals relating to this policy may be directed to: